USITT Lament Update

So the initial response I received from my email of dissatisfaction was a politely worded version of 'Gee, sorry it sucked for you, but we'll see you next year, right?' About what I expected. Then, yesterday, in the midst of the craziness of playing catch-up I got another email from the man who books the workshops apologizing for the sound workshop, and saying they'll be sending me a refund for the price of the workshop. It's not much, compared to the price of the full trip, but it is a very nice gesture, and will go a long way toward my looking with a more friendly eye at next year's offerings.